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If I can't track delivery statistics

If the "Track delivery statistics" checkbox is dimmed out when you click Send, here are some things to try:

Here are some things to try:

Make sure you have purchased a Direct Mail Pro license. If you have not, choose Direct Mail > Upgrade to Direct Mail Pro...

Make sure that your Internet connection is working.

Choose Direct Mail > Preferences..., click e3 Delivery Service, and click Try Again.

Quit and restart Direct Mail.

Related Topics

Purchasing Direct Mail

Upgrading to Direct Mail Pro