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 Administration > Support Center > Support Statuses > Edit Support Status

Edit Support Status
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 Status Name *
 Status Caption *
 Properties Set this status when new customer request is received
Set this status when customer replies
Set this status when manager close the ticket
Show the status when support manager replies
Use this status when a message is reassigned to another user/department
Hide messages with this status from customers (message is not sent to customer)
Show messages with this status for managers by default
Use this status when a message is added to knowledge base
 HTML tag BEFORE Summary
 HTML tag AFTER Summary
 Status icon  (e.g. '../images/icon/status_new.gif')
             
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